Position Summary:

The Industrial After Sales Director is responsible for providing leadership, direction, and coordination for the after-sales division within the industrial sector. This role involves driving performance, fostering teamwork, ensuring high standards of service, and meeting customer satisfaction goals. The Industrial after sales director is expected to improve the efficiency and profitability of the after-sales services while maintaining strong relationships with clients, suppliers, and internal teams.

Key Responsibilities:

• The Industrial After Sales Director provides leadership, direction, and coordination in the planning, implementation, and improvement of the entire Industrial After Sales department performance.
• Promotes and encourages teamwork and high-performance standards throughout the organization.
• Provides leadership in facilitating positive change.
• Empowers others to make decisions and be accountable for those decisions.
• Directs the development of short- and long-range project schedules and budgets.
• Ensures compliance and implementation of short- and long-range project management schedules and budgets.
• Ensures division sales performance meets or exceeds monthly and yearly sales budgets.
• Supports the Section Manager(s), Planners, CSAs, Parts/warehouse team, Quality team members, Supervisors, and Mechanics/crewmembers in their daily functions.
• Provides support, on an as-needed basis, only during the planning and execution of major projects & repairs.
• Manages and communicates the key project management performance indicators as well as the company's KPIs.
• Directs the administration of corporate, property, and department policies, work procedures, and systems, and ensures compliance.
• Supports people development and succession planning.
• Ensures that all work performed is done in a safe manner and that all work areas are maintained to meet or exceed all company rules, as well as all local, state, or province and federal safety and environmental laws and regulatory acts.
• Manages and controls spare parts purchase and inventory levels.
• Develops the implementation of company safety work procedures as required.
• Works with other project management to implement best practices.
• Manages relationships with vendors, equipment suppliers, and manufacturers.
• Establish and implement the Health and Safety Management System, which shall be based on continual improvement.
• Establish and set targets and goals for the company’s Health and Safety performance, and review goals annually.

• Bachelor’s degree in Engineering, Business Administration, or a related field (advanced degree preferred).
• At least 8 years of proven experience in leading a large service team at a mine site.
• Demonstrated strong relationships with Rio Tinto and Oyu Tolgoi.
• Proven track record of delivering HSE, maintenance KPIs, and achieving financial targets.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in relevant software and tools, such as CRM systems and ERP platforms.
• In-depth understanding of safety and regulatory standards relevant to industrial operations.
• Experience with ISO standards and certifications.
• Familiarity with the latest industry trends and technologies.